Rights and Responsibilities
At Specialist Care Australia, we strive to provide excellence, respectful and caring services which facilitate healing and encourage everyone to develop to their fullest potential. In providing these services we always seek to demonstrate our belief in the intrinsic worth of persons by respecting differences, cherishing individuality and nourishing dignity.
Specialist Care Australia commits to the rights listed in the Australian Charter of Healthcare Rights. These are: access, safety, respect, communication, participation, privacy and comment.
Understanding your rights and responsibilities as a patient of Specialist Care Australia is primary to our cause.
As a patient of Specialist Care Australia, you have a right to:
• Be treated in a professional, courteous and caring manner that respects and appreciates differences to race, ethnicity, national origin, gender, sexual orientation, religion, personal values, age and disability.
• To expect that your personal privacy will be respected and confidentiality protected to the greatest extent permitted by law.
• Be provided with a safe environment while in our care
• Prompt and efficient service
• Have the complete attention of your healthcare professional
• Receive accurate and relevant information in a timely manner
• Request transfer to another healthcare worker
• Make a complaint about the service received from Specialist Care Australia and expect that the complaint will be dealt with appropriately, confidentially and in a timely manner
• Know the names and roles of the doctor who has primary responsibility for coordinating your care, and the identity and functions of others who are involved in providing care
• Participation in decisions affecting your health care
As a patient of Specialist Care Australia, you have a responsibility to:
• Be respectful of others, this includes staff, volunteers and other patients
• Be respectful of Specialist Care Australia property
• Maintain confidentiality regarding information you may have heard about other patient’s treatments and procedures
• Provide accurate information about yourself in order to receive the best evidence based care
• Follow the treatment plan recommended by the practitioner primarily responsible for your care. This may include following instructions of nurses as they carry out the coordinated plan of care and implement the responsible practitioner’s orders
• Ask questions if you do not understand information or instructions
Comments and Complaints
You may make a complaint either verbally or in writing if you have an issue about your care or the service provided at Specialist Care Australia/Launceston and Ulverstone.
We encourage you to raise this immediately with a staff member. If after discussions with this staff member you are dissatisfied, you may ask to speak to the nurse in charge. If still dissatisfied, we ask that you put the issue in writing and address it to our Medical Advisory Committee.
Our Medical Advisory Committee will ensure that the issue is dealt with as discreetly as possible and will take reasonable steps to ensure that you are not adversely affected.